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cs:reimagined Recorded Live Sessions 

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Are you a Customer Success manager, CS leader, startup executive, or account manager seeking deeper insights into customer success? You’re in the right place!

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Customer Success Segmentation
33:25
Customer Success Segmentation
Customer success segmentation is crucial because it allows businesses to tailor their engagement and resources to different groups of clients based on their specifics: needs, processes, engagements requirements, and more, join me to explore segmentation approaches
cs:reimagined Sales 2 CS Handover
41:36
cs:reimagined Sales 2 CS Handover
The importance of Sales to Customer Success Process and how to build one to keep momentum. In this live session I am using coda.io to build up the process (it is a part of my coda template for customer success management which will go live at the end of June 2024) here is my affiliate link for coda: https://coda.partnerlinks.io/06jpgnop5pvh 00:00 Live Session Started 01:11 - Waiting... 02:01 - Introduction to handover Process 04:01 - Importance of handover 11:00 - Internal preparation 14:41 - Internal handover meeting 23:40 - Customer handover meeting 40:00 - Conclusion
cs:reimagined - Customer Success Plan
26:55
cs:reimagined - Customer Success Plan
The importance of Success Plan and how to develop an impactful one In this live session I am using coda.io to build up success plan (it is a part of my coda template for customer success management which will go live at the end of June 2024) here is my affiliate link for coda: https://coda.partnerlinks.io/csreimagined The same success plan is already embedded in my Notion Template for Customer Success Professionals - you can find the template in here: https://www.csreimagined.com/growth-workos and if you do not have Notion yet here is my affiliate link to register: https://affiliate.notion.so/csreimagined 00:00 Awaiting People to Join 01:50 - Streaming Start 02:37 - Preso on Success Plan 14:50 - Success Plan Build-up #customersuccess #csm #successplan #notiontemplate #coda.io #nocode

Youtube Shorts: cs.reimagined

Burnout video
01:02
Burnout video
Combat work burnout by fostering creativity! Inspired by Google's 80/20 rule, giving employees time for cross-functional projects and brainstorming sessions creates a balanced and engaging work environment. #Creativity #customersuccess #Productivity #employeewellbeing
Customer Success Segmentation
01:43
Customer Success Segmentation
We need different segmentation in Customer Success to provide tailored approach and experience that meets the diverse needs of our customers, ensuring higher satisfaction and reduced churn while efficiently managing our resources and preventing CSM burnout.
cs.reimagined at Infosec 2024 - London
01:42
cs.reimagined at Infosec 2024 - London
Can you describe the problem your solution solve in 60 seconds without mentioning your product or its features? This is a "pitch" i usually ask CSMs and Sales people to focus on the real reasons their product is existing, to maintain a focus on "people buy solutions to their problem, not a product" #customersuccess #sales
If CS is accountable for Churn and the CS leader is not at the executive table....
01:06
If CS is accountable for Churn and the CS leader is not at the executive table....
Churn is everybody's business and reducing churn is a team effort #customersuccess #customersuccessmanagers #CSM
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