Key Features:

• 🎫 Ticket Management: Easily create, assign, and track customer tickets to ensure timely resolution. View ticket statuses at a glance and prioritise tasks based on urgency and importance.

• 👥 Customer and Contacts Management: Maintain a detailed database of your customers and their contacts. Store essential information, track interaction history, and keep all your customer details organized in one place.

• 📋 Task Management: Assign tasks to team members, set deadlines, and monitor progress. Integrate tasks with customer tickets to ensure all aspects of customer queries are addressed promptly.

• 📊 Customisable Views: Choose from various views such as Kanban boards, lists, and calendars to visualise your workflow in a way that suits your team’s needs.

• 🤝 Seamless Collaboration: Share the template with your team to collaborate in real-time. Keep everyone on the same page with synchronised updates and notifications.

• 📈 Analytics and Reporting: Gain insights into your support process with built-in analytics. Monitor key performance metrics to continuously improve your customer service.

​

Enhanced Features:

• ✨ Intuitive Ticket Submission: Simplify ticket creation with automated buttons and built-in templates for all necessary ticket information, making the submission process effortless for users of any familiarity level with Notion.

• 📊 Centralised Dashboard: Get an overview of your ticket landscape with a centralised dashboard. Easily sort, filter, and track tickets based on status, priority, department, and more, ensuring that nothing slips through the cracks.

• ⚙️ Built-in Automations: Utilise the latest Notion features with built-in automations to easily track progress and reduce manual work, streamlining your workflow further.

• 📢 Insights and Notifications: Gain insights into ticket status, average resolution times, and general information with a built-in notifications centre, ensuring you stay informed and responsive.

​

Benefits:

• ⚡ Enhanced Efficiency: Save time and reduce manual effort with automated workflows and centralized information.

• 😊 Improved Customer Satisfaction: Respond to customer queries more quickly and effectively, ensuring a positive experience for your clients.

• 📈 Scalability: Whether you're a small startup or a large enterprise, our template scales with your business, accommodating an increasing number of customers and tickets effortlessly.

• 🖥️ User-Friendly Interface: Our template is designed with ease of use in mind, requiring minimal setup so you can start managing your customer support right away.